8th June 2018
Please note that if at any time Wellwood Health is required by law to release information about you, Wellwood Health must cooperate fully.
1. YOUR PERSONAL INFORMATION
Wellwood Health recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that trust very seriously.
1.1 What does “personal information” mean?
Personal information is any information about you that identifies you or by which your identity may be reasonably determined. By collecting this personal information we are able to:
- Contact you when and where necessary;
- Ensure that you attain the best possible service; and
- Identify you and protect you from any unauthorised access to your personal information.
If you choose not to provide personal information to us, we may not be able to provide you with access to parts of our Wellwood Health booking system, mobile app, website or to certain content, products and services available on or from our website or within in centre.
1.2 Types of Personal Information Collected
We collect your personal information directly from you, via our website, mobile app and within our centre. We collect your information to provide selected services to you at your request and to ensure that you receive the best possible service.
Some of the types of information which Wellwood Health gathers include:-
(a) Information that you give us
Information that is entered into https://www.wellwoodhealth.com/ or our in centre digital applications or mobile app. We may utilise the information you provide, such as your name, date of birth, residential address, email address and phone number on creating your account to communicate with you.
(b) Automatic information:
Wellwood Health may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed. We may also use “cookies” that are small pieces of information that allow an organisation to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.
(c) Email communications
We receive personal information from you when you provide your contact details and email address when you interact with or contact Wellwood Health
(d) Digital communications
We receive personal information from you when you interact with, or contact us via, Wellwood Health social media channels, such as, but not limited to, Facebook and Instagram.
(e) Information regarding your use of the website or in the centre.
(i) Information that you provide to us for the purposes of registering on our website or in our centre (which may include credit card information for billing purposes);
(ii) Information about your transactions carried out between yourself and Wellwood Health;
(iii) Information that you provide for the purposes of subscribing to the services offered by Wellwood Health;
(iv) Any other information that you send or provide to Wellwood Health.
(f) CCTV footage with audio
To ensure that Wellwood Health is able to provide you with the best possible service our studios have been fitted with CCTV cameras and audio. These cameras and audio are used strictly for security and training purposes only. Access to this footage is restricted and can only be viewed by authorised personnel.
1.3 How Wellwood Health Collects and Holds Personal Information
Wellwood Health will collect your personal information directly from you, online and within our centre.
As a general rule, we do not collect “sensitive information”. Sensitive information is a type of personal information that has a special definition under Australian law. It can include, but is not limited to, information about an individual’s health, opinions and beliefs. However, if we do collect sensitive information, it will usually be for the purposes of providing our services and we will seek your consent to collect it. Note that a medical history form is required to be completed prior to the first class.
Wellwood Health holds and stores personal information within a number of controlled third-party applications discussed in detail at point 3 below.
1.4 Why Does Wellwood Health Collect and Hold Personal Information?
We collect your personal information for purposes including:-
(a) Administering the website, https://www.wellwoodhealth.com/;
(b) Enabling your access to use the website services;
(c) Enabling access to your mobile app;
(d) Supplying to you the services which you have requested;
(e) Providing you with updates on news and upcoming promotions;
(f) Updating you in relation to products or services that have or could be provided to you;
(g) Sending you statements and invoices and collect payments from you;
(h) Improving the quality of services provided to you; and
(i) Sending you marketing communications, where you opt in to receiving them.
We may use personally identifiable information in a summative form to improve our services and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by us or provided to others as a summary report for marketing, advertising or research purposes.
Personal information is also collected to ensure that the products or services that have been sought from Wellwood Health are effectively and efficiently delivered to you.
1.5 Who would Wellwood Health disclose your personal information to?
Wellwood Health may also need to disclose your personal information where you have consented to us doing so in providing you with our service or where disclosure is necessary to achieve the purpose for which it was submitted.
We may need to disclose or transfer your personal information if Wellwood Health is acquired or merged with another entity.
Please note that if at any time Wellwood Health is required by law to release information about you, we must cooperate fully. We may also disclose your information in order to investigate, halt or take action regarding illegal activities.
2. DIRECT MARKETING
If you subscribe to receive information from this Site, in the centre, via email or social media, then your e-mail address and other information that you provide will be recorded. Wellwood Health may, from time to time, use your personal information, such as your address or contact details, to provide you with information about other services that we offer.
If at any time you do not wish to receive any information about these services, please feel free to select the unsubscribe link contained within the email.
3. YOUR PERSONAL INFORMATION AND OVERSEAS DISCLOSURE
Wellwood health also uses a number of types of software and tools for storing and internally sharing your information. These include but are not limited to Google Drive through Google Enterprises, WordPress, Trello, Mindbody online, Instagram, Facebook.
4. DATA QUALITY AND SECURITY
Wellwood Health endeavours to take all reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate and up to date.
However, as the internet is not a secure environment, any information that you send to us via that method is sent at your own risk.
We strive to ensure the security, integrity and privacy of the personal information of our clients. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss, modification, unauthorised access or disclosure. In addition, our employees and sub-contractors are obliged to respect the confidentiality of personal information held by Wellwood Health.
5. HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION AND / OR SEEK CORRECTION?
You may access and/or request that your personal information be edited or corrected by logging onto your account and updating your information yourself, contacting Wellwood Health by writing to: – email@example.com
We strive to ensure that all personal information stored is accurate, up-to-date and complete.
6. HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?
If you are unsatisfied with the manner in which Wellwood Health have dealt with your personal information and wish to complain, you can direct your complaints to:- firstname.lastname@example.org
Where Australian law applies:
- Wellwood Health will, within fourteen days, respond to you and attempt to resolve with you your issues as they pertain to your personal information.
- If you are still unsatisfied, you may wish to direct your complaint to the Office of the Australian Information Commissioner at http://www.oaic.gov.au/ or alternatively:
- By phone: 1300 363 992
- In writing: The Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001
7. UPDATING THIS POLICY