Membership Terms and Conditions

MEMBERSHIP TERMS & CONDITIONS

 

Contract Duration

No Contracts. No joining fees.

 

Cancellation Policy:

New Members can cancel anytime in the first month of their membership. Refunds will not be issued if you choose to cancel your membership within the first month.

After the initial 1 month period, a 1 month written notice period applies to all memberships.

Cancellations must be done via email: – memberships@wellwoodhealth.com

It is at the discretion of management to waive the one month’s notice on our membership cancellation policy due to serious injury or illness.

 

Membership Fees:

The client agrees to pay their membership fees from their nominated credit card or via direct debit from a nominated bank account. Fees can be paid weekly, fortnightly, monthly or quarterly only.

 

Membership Changes:

Clients can move up and down membership tiers providing 1 month written notice has been given.

Written notice must be issued via email: – memberships@wellwoodhealth.com

It is at the discretion of management to waive the one month’s notice on our membership change policy.

 

Freezing Membership:
Clients can freeze their membership providing 1 month written notice has been given.

Written notice must be issued via email: – memberships@wellwoodhealth.com

The freeze is activated exactly 1 month from the notice period.

Freezes can be requested in weekly, fortnightly or monthly increments for up to 3 months only.

Following the end of your requested freeze period, your auto-renew will automatically be reactivated.

It is at the discretion of management to waive the one month’s notice on our membership freezing policy due to serious injury or illness.

 

Fees:

It is your responsibility to ensure there are sufficient funds available in your nominated bank account or credit card to cover the cost of your membership.

If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed.

If an auto-debit is declined, a $10.00 administration charge will be charged to your nominated credit card or bank account.

We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment of fees.

 

Membership Deactivation:

Wellwood Health has the authority to cancel your membership at any time if your account becomes in arrears.

Unused Class Extensions:

Unused classes will be extended providing your membership stays active and the unused classes are used within 12 months of their original purchase date.

Unused classes over 12 months old are not eligible for an extension.

If you cancel your membership, any unused classes will expire from the date your membership expires. These classes can only be reactivated if a new membership is started and only if the expired classes were purchased within the previous 12 months.

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